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Experienced Technician

Company Name:
Safelite AutoGlass
Requisition Number 14-0924
Post Date 3/6/2014
Title Experienced Technician
Job Type Full Time
City Fargo
State ND
Description
POWER UP YOUR CAREER with Safelite Group
Vehicle Glass Technician
Safelite Groupis a nationwide family of retail auto glass companies - the nation''s leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.
We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business.
Right now, we re looking for an Experienced Technician to join our team to be responsible for precision installation of auto glass and for providing World Class customer service to Safelite Group customers.
Who we re looking for:
Brand advocates who go above and beyond to create customer delight
Honest, hard-working people who lack ego but are drenched in integrity
People who consistently drive for extraordinary results
Individuals who like to learn, seek challenges and go out of their way to help others be successful
Team members who will learn our way of working and come up with innovative ways to make us even better
Those who want a career, not just a job, and who understand the important role they play in the overall success of our business
What you can expect:
At Safelite , we are creating a culture that delivers our People Pledge:
You''ll experience great leadership.
We ll focus on you first.
You ll work with talented people who inspire you to be at your best.
You ll become part of a caring culture with opportunities for you to growth both personally and professionally.
Position Responsibilities:
The Experienced Technician will play a key role in helping us to achieve our goals by focusing on the following responsibilities:
Installs auto glass and other Safelite Group products in store or on a mobile basis.
Follows approved methods using the proper tools and techniques to ensure efficient, timely, and quality installation service for Safelite Group customers.
Ensures that all equipment, materials, and areas of operation conform to health and safety regulations and requirements. Maintains clean working area.
Maintains working knowledge of MRM. Utilizes MRM system to track installations and to communicate with dispatch, management, customers, or other work related individuals. Remains available for contact during working hours. Utilizes MRM functions to accurately quote prices for customers and invoicing.
Maintains accurate and complete work records. Ensures required paperwork is completed and turned in to the appropriate person or location.
Maintains an acceptable driving record in accordance with company policy.
May perform auto glass repairs.
Requirements
Qualifications
High school diploma or GED preferred
One to two years of auto glass experience required
Auto after market industry experience helpful
Knowledge of the Auto glass installation techniques and exceptional customer service
Knowledge of safe driving practices-must have valid drivers license and acceptable driving record
Ability to lift and carry large, heavy (up to 75 lbs.) objects
Ability to operate various hand and power tools and equipment and safely operate a motor vehicle
Ability to operate a personal computer and job related software at a basic level
Ability to operate handheld Blackberry or similar device
Ability to Work in a fast-paced environment
Skill in providing World Class customer service
Skill in Verbal communications and effective listening
Skill in planning and organizing work

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