Temp-not cls-admin spt
Company Name:
Dickinson State University
Position Title: Customer Technical Support Specialist III
Location: Fargo
Salary: $3,380 - $3,944 per month, including single health insurance plan.
Status: Temporary Full-time
Minimum Qualifications
Requires completion of high school or GED and eight years of data and information processing work experience including at least one year in a lead worker or supervisory capacity. Each year of work experience as a customer technical support specialist may be substituted for two years of the work experience requirement. An associate degree in a computer science, data processing, telecommunications, or business administration field may be substituted for two years of the work experience requirement. A bachelor''s degree in computer science, data processing, telecommunications, or business administration field may be substituted for four years of the work experience requirement.
Preferred Qualifications
Preference will be given to individuals that have experience with troubleshooting, resolving basic issues, and gathering information to escalate unresolved issues. Also experience with troubleshooting and problem resolving business applications. Customer service experience including research and developing and thorough responses to customer inquiries. Ability to work creatively, collaboratively, efficiently, and effectively with a diverse group of people in a creative and dynamic work setting. Preference will be given to individuals that have knowledge of
Sharepoint
Email systems
Microsoft 2013 Office Suite
Windows 7/8, Mac OS-X
Database systems and SQL
Analyze datasets in Excel extracted via SQL
HTML, XML, and CSS
Web applications
Application Procedures
Applicants must complete the online application, along with uploading a resume, cover letter, three professional references, and copies of college transcripts.Applicants are screened based on qualifications, successful completion of the interview process and a background and criminal investigation. Applicants must be legally authorized to work in the United States.
Application package must be received by 11:59 PM on the closing date listed on the opening.
Applicants who are residents of ND and eligible to claim veteran''s preference must attach Form DD214. Claims for disabled veteran''s preference must include a current statement of disabled status from the Veteran''s Affairs Office with the application for employment.
Anyone needing assistance or accommodations during any part of the application or interview process please contact Laurie, Center for Distance Education: E-mail: human. ne , or TTY: .
Learn more about NDCDE at: >
Learn more about Employment Benefits at: >
Visit North Dakota State government: >
Summary of Work
Receive, record and track all reported problems encountered by system users (internal and external).
Assign priority levels to each problem based on an analysis of the situation.
Isolate problems to specific system and/or system components, i.e., hardware or software.
Perform first level resolution techniques utilizing historically known solutions and software or hardware diagnostic and testing tools.
Issue commands within the system and/or instructions to users to correct specific problems.
Relay problems that cannot be resolved through first level resolution techniques to the appropriate section within the appropriate core process or vendor.
Track and document progress of the steps being taken to resolve problems; determine if resolution progress is within the objective of assigned priority; contact
responsible supervisor/manager to escalate efforts for resolution.
Work with other technical staff during implementation of new applications, equipment, and/or changes.
Develop and maintain procedures for resolving user problems associated with new or changed applications or equipment.
Implement and maintain new or changed software configurations/settings within or between various systems and users to provide required connectivity.
Maintain information and/or prepare reports as required in support of the problem management and resolution process.
May perform in a lead worker capacity and provide limited supervision of other staff within the support function.
Provides assistance in the development and implementation of procedures in support of the problem management process.
Person will work one-on-one with internal (staff) and external (students, stakeholders) users to resolve issues on multiple ND CDE systems.
Track and oversee the progress of all problem issues submitted.
Work with technology and learning team members to resolve complex issues involving multiple systems.
Provides assistance in the development and implementation of the documentation system and related processes.
Assist with and receive training in servicing problems of an unusual or complex nature in a variety of systems or system configurations.
Comments
# About the Center for Distance Education
The North Dakota Center for Distance Education (NDCDE) provides online and distance learning to middle and high school students and schools in North Dakota, as well as many other states and several foreign countries. NDCDE was established by the ND legislature in 1935. It has operated continuously since its creation. Today, NDCDE offers over 300 semester length courses online for students in grades 6 - 12, including all courses required to earn a ND high school diploma. Courses offered by NDCDE include core courses, electives, Advanced Placement (AP), dual credit and credit recovery courses.
NDCDE is accredited with commendation by the North Dakota Department of Public Instruction and by AdvancED. NDCDE is an active member of the International Association for K-12 Online Learning (iNACOL).
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.
Min Pay Rate - Monthly: 3380.00
Job ID: 3000911
Location: Fargo, ND
Max Pay Rate - Monthly: 3944.00
Regular/Temporary: Temporary
Full/Part Time: Full-Time
Job Title: TEMP-NOT CLS-ADMIN SPT
Date Closed: 2014/06/19Estimated Salary: $20 to $28 per hour based on qualifications.
Dickinson State University
Position Title: Customer Technical Support Specialist III
Location: Fargo
Salary: $3,380 - $3,944 per month, including single health insurance plan.
Status: Temporary Full-time
Minimum Qualifications
Requires completion of high school or GED and eight years of data and information processing work experience including at least one year in a lead worker or supervisory capacity. Each year of work experience as a customer technical support specialist may be substituted for two years of the work experience requirement. An associate degree in a computer science, data processing, telecommunications, or business administration field may be substituted for two years of the work experience requirement. A bachelor''s degree in computer science, data processing, telecommunications, or business administration field may be substituted for four years of the work experience requirement.
Preferred Qualifications
Preference will be given to individuals that have experience with troubleshooting, resolving basic issues, and gathering information to escalate unresolved issues. Also experience with troubleshooting and problem resolving business applications. Customer service experience including research and developing and thorough responses to customer inquiries. Ability to work creatively, collaboratively, efficiently, and effectively with a diverse group of people in a creative and dynamic work setting. Preference will be given to individuals that have knowledge of
Sharepoint
Email systems
Microsoft 2013 Office Suite
Windows 7/8, Mac OS-X
Database systems and SQL
Analyze datasets in Excel extracted via SQL
HTML, XML, and CSS
Web applications
Application Procedures
Applicants must complete the online application, along with uploading a resume, cover letter, three professional references, and copies of college transcripts.Applicants are screened based on qualifications, successful completion of the interview process and a background and criminal investigation. Applicants must be legally authorized to work in the United States.
Application package must be received by 11:59 PM on the closing date listed on the opening.
Applicants who are residents of ND and eligible to claim veteran''s preference must attach Form DD214. Claims for disabled veteran''s preference must include a current statement of disabled status from the Veteran''s Affairs Office with the application for employment.
Anyone needing assistance or accommodations during any part of the application or interview process please contact Laurie, Center for Distance Education: E-mail: human. ne , or TTY: .
Learn more about NDCDE at: >
Learn more about Employment Benefits at: >
Visit North Dakota State government: >
Summary of Work
Receive, record and track all reported problems encountered by system users (internal and external).
Assign priority levels to each problem based on an analysis of the situation.
Isolate problems to specific system and/or system components, i.e., hardware or software.
Perform first level resolution techniques utilizing historically known solutions and software or hardware diagnostic and testing tools.
Issue commands within the system and/or instructions to users to correct specific problems.
Relay problems that cannot be resolved through first level resolution techniques to the appropriate section within the appropriate core process or vendor.
Track and document progress of the steps being taken to resolve problems; determine if resolution progress is within the objective of assigned priority; contact
responsible supervisor/manager to escalate efforts for resolution.
Work with other technical staff during implementation of new applications, equipment, and/or changes.
Develop and maintain procedures for resolving user problems associated with new or changed applications or equipment.
Implement and maintain new or changed software configurations/settings within or between various systems and users to provide required connectivity.
Maintain information and/or prepare reports as required in support of the problem management and resolution process.
May perform in a lead worker capacity and provide limited supervision of other staff within the support function.
Provides assistance in the development and implementation of procedures in support of the problem management process.
Person will work one-on-one with internal (staff) and external (students, stakeholders) users to resolve issues on multiple ND CDE systems.
Track and oversee the progress of all problem issues submitted.
Work with technology and learning team members to resolve complex issues involving multiple systems.
Provides assistance in the development and implementation of the documentation system and related processes.
Assist with and receive training in servicing problems of an unusual or complex nature in a variety of systems or system configurations.
Comments
# About the Center for Distance Education
The North Dakota Center for Distance Education (NDCDE) provides online and distance learning to middle and high school students and schools in North Dakota, as well as many other states and several foreign countries. NDCDE was established by the ND legislature in 1935. It has operated continuously since its creation. Today, NDCDE offers over 300 semester length courses online for students in grades 6 - 12, including all courses required to earn a ND high school diploma. Courses offered by NDCDE include core courses, electives, Advanced Placement (AP), dual credit and credit recovery courses.
NDCDE is accredited with commendation by the North Dakota Department of Public Instruction and by AdvancED. NDCDE is an active member of the International Association for K-12 Online Learning (iNACOL).
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.
Min Pay Rate - Monthly: 3380.00
Job ID: 3000911
Location: Fargo, ND
Max Pay Rate - Monthly: 3944.00
Regular/Temporary: Temporary
Full/Part Time: Full-Time
Job Title: TEMP-NOT CLS-ADMIN SPT
Date Closed: 2014/06/19Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
